Friday, February 26, 2010

CLIQs to Bricks and Bricks to CLIQs


Jason Lackey


One of my favorite device blogs, the Boy Genius Report, today reported that something seems to have gone wrong with the latest round of OTA updates for the CLIQ where CLIQs are getting bricked.


Oops!


Some things, like OTA updates, may seem fairly simple, almost technical slamdunks. However, once you start peeling back the onion, you will find that things are not nearly as simple as they might appear.


When we work with and OEM, we do extensive testing, not only of the client/server delivery mechanism, but also of the packages as well. The overall system must work end-to-end in order for it to be considered successful. Fortunately we have a world class team of device engineers at InnoPath. This fact was hammered home for me a few months back when we were up the peninsula doing some demos for a device maker and our device team made some observations with regards to how a new device was being built and made some suggestions to a large OEM about how they could improve their device. I was a bit shocked, but the guys at the OEM looked at each other, nodded, and said that there had been some internal debate, with the more clueful side recommending the InnoPath approach.


Anyway, testing and careful coordination between the concerned parties is one thing, building in failsafe is another. This is why, starting with our 5.6 Embedded FOTA client, we include the ability to back out of an update on the device, that way even if things go horribly horribly wrong, the worst that happens is you lose a few minutes time and end up no worse than you were when things started, which is a lot better than having a brick in your pocket!

Wednesday, February 10, 2010

The Mobile Data Challenge

Jason Lackey


We all know that voice revenues are withering and service providers are looking to replace that lost revenue or at least slow down the bleeding. Ringtones and themes clearly are not going to do it, but what will? Data?


InnoPath sponsored a report by the Economist Intelligence Unit, The Mobile Data Challenge, which contains analysis and results of a survey of nearly 200 C-Level telco execs from across the world, NAM, APAC and EMEA.


I encourage you to get your copy today.


Here's the link.

Tuesday, February 9, 2010

iPhone, Android, RIM and Symbian, Oh My!

Jason Lackey


We are coming right up on time for the GSMA Mobile World Congress, this year again in beautiful Barcelona, Spain. Some things are certain at Mobile World Congress, ham sandwiches at the Fira, big crowds for the colorful performances at the Cboss stand and new product announcements from just about everyone.

This year, we actually have something pretty big. We are announcing Universal Smartphone support with Android, Symbian, Windows phone, RIM and iPhone support all baked in to the latest and greatest version of InnoPath ActiveCare.

For the consumer, this means that OTA activation, updates and customer support are all available regardless of what kind of smartphone the subscriber has. For the operator, it means that the goodness of ActiveCare is now available for the entire spectrum of smartphones, making silo solutions a problem of the past.

But wait, there's more!

It gets even better, because we conspired with the Economist's EIU (Economist Intelligence Unit) to bring you a nice study of Tier 1 Service Providers, The Mobile Data Challenge. To top things off, we are even doing a webinar with EIU's Katherine Abreu on Wednesday, 10 February at 15:00 GMT/ 10:00 Eastern / 7:00 Pacific.

Anyway, exciting times here at InnoPath, but time for me to go set up all the new demos. Best thing is, wider coverage means that I get more toys!

Hope to see you in Barcelona! We will be in Hall 1 at Stand 1F39.

Tuesday, February 2, 2010

InnoPath Android Support


Jason Lackey

At InnoPath we are very fortunate to be at the center of an exciting industry. Didn't used to be that way, Silicon Valley was a bit of a backwater for wireless for a long time, but with the Rise of Android, the coming of the iPhone and the advent the the pretty but perhaps doomed WebOS, Sunnyvale, where our office is, more or less between Mountain View and Cupertino, is now pretty central.

The whole Android thing has been amazing and looks to be picking up steam. To be honest, it was, despite warts and flaws, hard for them to pry the Nexus One out of my greedy paws. Can't really say that for the Tilt2 nor the Blackberry 9700 that have recently crossed my path, although I will admit that WinMo 6.5 Exchange support still beats the hell out of anything out of the Googleplex so far. C'mon guys, add the calendar!

Anyway, Google the precocious child is eagerly repeating all of the mistakes the mobile industry
has made over the past 20 years or so (forgot who said this first, but that person is dead on) and downplaying the importance of support and looking at a $500+ smartphone like it was some freeware Linux hack distro where the most you can hope for is some action on the support forums is a huge blunder - particularly when you ship killer hardware that appears to be running beta software.

That said, perhaps it is useful to sometimes have a counterpoint to the relatively high levels of support that are usually seen in mobile, with devices like the Motorola Droid on Verizon being the polar opposite of the Nexus One - well supported, details sweated out, refined and relatively polished in comparison, with world class customer care backing you up.

Anyway, we did a PR on support and new phones that InnoPath is shipping on, which can be found here: http://innopath.com/news/press_releases/2010/2010_02_02_innopath_supports_customers_when_google_and_nexus_one_dont.shtml

Even if Google and the Nexus One don't support their customers, InnoPath Does


As we have seen, complex products like state of the art feature phones are more than just point solutions, they are part of an overall system and this system includes the operator, both network and support, as well as the phone itself. Google seems to have lost track of some of these basics, much to the detriment of Nexus One customers. Fortunately, all is not lost, because InnoPath has you covered.

Read More: http://http://innopath.com/news/press_releases/2010/2010_02_02_innopath_supports_customers_when_google_and_nexus_one_dont.shtml

Wednesday, January 13, 2010

Webinar: Global Survey of Mobile Operators


The Results are in!
The Economist Intelligence Unit (EIU) has conducted a survey of the top Tier 1 operators in Europe, North America and Asia and will be presenting findings in a webinar scheduled for:

10 FEB 2010 / 15:00 GMT / 10:00 US Eastern / 07:00 US Pacific
  • Operators say voice revenues are dropping – what will replace that income?
  • Commoditization is a concern – what are operators planning to do?
  • Retention is a challenge – what are operators doing to keep their subs?
  • Operational efficiency is key – how are operators going to improve?

Katherine Abreu from the EIU will join David Ginsburg, InnoPath VP of Marketing, in presenting findings and analysis. We invite you to join us for this informative presentation.

REGISTER NOW for this free webinar.

Tuesday, January 12, 2010

Don't Frag that Android, Bro!


Jason Lackey

Remember the “Don’t taze me, bro!” internet meme? If not, here’s a quick refresher with a pretty cool rap followup here. Anyway, with Android, the threat isn’t tazers, instead it is fragmentation.

The mobile phone market, at least according to conventional wisdom around the water cooler here at InnoPath, is consolidating into one where there will be increasingly fast, cool and capable high end smartphones on the high end and the typical array of cheap and cheerful jugaad phones for those who just want to make calls and not much left between. In some ways this is good news. Economies of scale require a certain critical density, something which too many players can dilute.

That however, means that the remaining players are going to be in sharper competition. The way the landscape is looking right now, the biggest contenders for the crown are going to be Apple and Android. Apple and Android, much like fighters in the good ol’ days of the UFC (the UFC, the Ultimate Fighting Championship, is largely responsible for the rise of MMA over boxing and, at least in its infancy, featured fighters with radically different styles. Those days are over, though, with the sport having converged around a mix of kick boxing, wrestling and jiu jitsu. Vive la difference), will fight in radically different ways.

Apple, the superheavyweight champion of the tightly closed and controlled ecosystem, is the epitome of how well benevolent dictatorships can work. The combined economy of scales presented by all the various iPhone models combined with the various iPod Touches brought into focus by the existence of a single AppStore have combined to show the world exactly how good the mobile experience can be when a fanatical tyrant makes the trains run on time. Screen sizes are the same, device capabilities are largely the same and apps written for one iPhone or iPod Touch will, for the most part, run exactly the same way on other iPhones or iPods.

Android, the unconventional freeware contended, didn’t go to the same plush private school in Cupertino that Apple did. Nope, Android went to the school of hard knocks and is working its way up from the streets on a ragtag collection of semi-random hardware from a variety of makers including a rising star from Taiwan, a fallen hero from Chicago, some ambitious younger chargers from Korea and some others including Europe’s great white hope and a veritable rogues gallery of Chinese attracted by the sound of free.


This is good news in that the sheer volume of handsets that these various contenders will crank out will by itself help the platform reach critical mass. However, the dazzling variety of the bunch, be it a ragtag fleet or rainbow coalition, is as much a hindrance as it is a multicolored blessing.

While the numbers help build the critical mass the platform needs, they also break it down as too many things are different and there is too much variety. Fragmentation is the enemy and it is this fragmentation from within that seems more likely than anything from outside to undo the mighty Android.

Already in the field we have 1.5, 1.6 and a couple versions of 2.0, including very shortly 2.1. Quite a few versions of a very young OS to be floating around. Screen sizes also vary, with 320x240 (QVGA) on the small side on the HTC Tattoo (and others) on up to monsters like the 854x480 of the Motorola Droid/Milestone or the upcoming Sony Ericsson Xperia X10. Some have Exchange/ActiveSync support native, others don’t.

Other hardware spec also vary widely, from the relatively underpowered HTC G1 with the ubiquitous Qualcomm MSM 7201a at 525 MHz with 192 MB of RAM on up to beastly machines with 1GHz Snapdragon and 512 MB RAM. For some things, this will not matter (much), but even with UI scaling and other tricks, it is impossible to give exactly the same experience with phones that are fundamentally so different in terms of capabilities. The same app that will seem laggy and weak on the G1 could well scream on a Snapdragon. A screen layout perfect on the Droid will likely be considerably less so on an HTC Tattoo. Geolocation APIs that work on Éclair may not work on Cupcake.

Games are a particular concern. One reason for this is that, for performance reasons, games may not use all the UI bells and whistles included with the OS, but instead may be built using a custom UI. Additionally, even if the software works perfectly, the different screen sizes have different aspect ratios, making it awkward at best to deliver the exact same experience across all devices. On top of that, there are issues with frame rates – how do you get roughly the same game play on two devices when one is much more powerful than the other? Greater detail? Move more pixels?

But wait, there’s more! One of the biggest (and IMHO, most unfortunate) trends in mobile is that of the bung-on UI. Take something that may be ugly but is at least reasonably fast, and then bung on something on top of it which may be even uglier and you present the user with the triple play of slower, less attractive and less compatible. On Android, there are at least some choices, some of which aren’t so bad. HTC’s Sense, for example. Looks like, runs reasonably well. Moto Blur? Horrible name, nothing like naming your GUI after a visual defect, but all reports are that it is pretty good. Samsung TouchWiz? A touch too clever for its own good. However, in order for any of them to be worthwhile, they really need to be not just as good or slightly better than the stock UI, they need to blow it out of the water otherwise the benefits don’t outweigh the drawbacks of a lack of standardization.

So, the battle is looking like a classic Hollywood WWII propaganda movie, with the stereotypical mixed bag team with an Italian, a Latino, a Jew and a bookish WASP representing Android taking on the Aryan Supermen of Apple with better training, better troops and better equipment in a battle of guts and determination against a precision, scientific war machine. Can the scrappy mutts prevail? Hard to say, but they certainly have their work cut out for them if they are going to take this hill, much less survive. Regardless of which side you are rooting for, this one is going to be interesting. Dim the lights, grab that popcorn and sit back and watch the mortars fly.

Will the Googleplex realize that in the worlds of Steve Balmer that what really matters “Developers Developers Developers”? Will Andy Rubin et al realize that when already fighting an uphill battle? A smaller appstore lacking a pre-existing billing relationship with customers will have a harder time selling software. Sure, free downloads are fun, but if you want your developer community to be able to write software for your platform as a day job and not a hobby then they are going to have to be able to make some money at it. Top things off with a fragmented platform that means that every app has to be first written and then retweaked for each big new phone (a casual count of the number of updates to downloaded apps in the Android Shop immediately after the introduction of the Droid should tell you something…) and it should be clear that all is not milk and honey in Android land. This is not to say that the situation is hopeless or unsalvageable, because it is not and relative to stalled platforms like Windows Mobile, they are in a strong position. And to be honest, relative to folks like Nokia, with S40, several different flavors of S60 and Maemo to worry about, Android presents a unified, homogeneous front. Sure, you hear noise about some shortcomings and frustrations with Android, but the Palm folks would kill to have half the mindshare and God only knows what the Bada folks would do for even a quarter, and let’s not forget people constantly complain about The App Store. Nothing’s perfect.

But whatever you do, don’t frag that Android, bro.