Tuesday, February 2, 2010

InnoPath Android Support

Jason Lackey

At InnoPath we are very fortunate to be at the center of an exciting industry. Didn't used to be that way, Silicon Valley was a bit of a backwater for wireless for a long time, but with the Rise of Android, the coming of the iPhone and the advent the the pretty but perhaps doomed WebOS, Sunnyvale, where our office is, more or less between Mountain View and Cupertino, is now pretty central.

The whole Android thing has been amazing and looks to be picking up steam. To be honest, it was, despite warts and flaws, hard for them to pry the Nexus One out of my greedy paws. Can't really say that for the Tilt2 nor the Blackberry 9700 that have recently crossed my path, although I will admit that WinMo 6.5 Exchange support still beats the hell out of anything out of the Googleplex so far. C'mon guys, add the calendar!

Anyway, Google the precocious child is eagerly repeating all of the mistakes the mobile industry
has made over the past 20 years or so (forgot who said this first, but that person is dead on) and downplaying the importance of support and looking at a $500+ smartphone like it was some freeware Linux hack distro where the most you can hope for is some action on the support forums is a huge blunder - particularly when you ship killer hardware that appears to be running beta software.

That said, perhaps it is useful to sometimes have a counterpoint to the relatively high levels of support that are usually seen in mobile, with devices like the Motorola Droid on Verizon being the polar opposite of the Nexus One - well supported, details sweated out, refined and relatively polished in comparison, with world class customer care backing you up.

Anyway, we did a PR on support and new phones that InnoPath is shipping on, which can be found here: http://innopath.com/news/press_releases/2010/2010_02_02_innopath_supports_customers_when_google_and_nexus_one_dont.shtml

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