Even if Google and the Nexus One don't support their customers, InnoPath Does
As we have seen, complex products like state of the art feature phones are more than just point solutions, they are part of an overall system and this system includes the operator, both network and support, as well as the phone itself. Google seems to have lost track of some of these basics, much to the detriment of Nexus One customers. Fortunately, all is not lost, because InnoPath has you covered.
We started The CSR in March 2009 to chat about customer support and other challenges facing the mobile industry. Who’s “we”? Employees of InnoPath Software of course, champions of enabling Tier-1 carriers the opportunity to offer better customer support to end users so that their phones can work the way they were meant to.
Jason Lackey - Demo/Web Guy, Device Fan at InnoPath Software