Monday, June 8, 2009

One Ringy Dingy….

Dave Ginsburg

Customer care… the good, the bad, and the ugly. Over the years, TV and now Youtube has poked fun at the typical user care experience. Who can forget the Soup Nazi, or looking back further in time, Ernestine the operator? We’ve evolved, as evidenced by the latest from Virgin Mobile. Or have we? The care organization, be it retail, financial, or here, the mobile operator, is always looking for greater touch… the ability to reach out and see just what is wrong. Sometimes they are successful, and sometimes they are not. But they try.

So, enjoy, and send in your favorites….

The Soup Nazi:
Virgin Mobile:
Newscast on the best and worst of care:

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