They say that seeing is believing, an old adage which is doubly true in technology circles. It is one thing to put together some slick slideware, another to do something real with your new technology. Recently the good folks at the Open Mobile Alliance (OMA) were kind enough to let us here at InnoPath put our money where our collective mouths are and show the world that Over The Air customer care as enabled by OMA-DM and other standards is a real thing.
Guess what? It worked!
Of course, for us it was no surprise, this is what we do. However, if you are a CSR faced with another long hard day of "do this, read me that" then you might be pretty excited by a demonstration with real phones on a real network of OTA device management where things like Email and ActiveSync accounts are set up with the click of a button, broken configs are autofixed and software is installed (and removed) over the air.
To make it even more fun, we demoed on a couple different platforms, one being Symbian, in this case a Nokia E71 and the other being an HTC TytnII running Windows Mobile 6.1.
The Media Alert is here.
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