Recession? What recession? We are busy, as in we have more work that we have people. As in we need help! The wireless business has, far more than many other industries, weathered the recession fairly well. Customer care and mobile device management, as slices of the larger wireless industry, done very well themselves.
Part of the reason for this is the Rise of the Superphone. Sure, we all knew that the day of the Smartphone was coming, but it was not clear how fast and how hard it was going to hit. Just today we learn that Smartphones have taken 28% of the US market. The additional functionality of smartphones is great, especially for powerusers. However, with power comes complexity and with complexity comes difficult support. Difficult as in long phone calls to do things like fix email etc.
Another part of the equation is that while support is always a place where operators are going to want to find ways of being more efficients, during rough economic times it goes without saying that mobile operators are going to want to save money on support, which is one of their largest expenses.
Other things contributing to things being busy around here include megatrends like The Rise of the Rest. For too long a disproportionate amount of the world's wealth and power have been concentrated in too few hands, leading to vast, global imbalances. With the rise of the BRIC and other nations, taking their rightful places at the table, global demand for wireless is rising and countries like India are no longer just buying cheap dumbphones, devices like the N97 are selling briskly there. Wonderful stuff!
We are also seeing trends like the Third Screen (ie the mobile screen) being the Only Screen for many millions of subscribers around the world. It used to be taken for granted that someone wealthy enough to own a smartphone would be wealthy enough to own a PC to run Nokia PC Suite or iTunes on. As it turns out, this is not necessarily the case anymore. Many can buy and desperately want a nice smartphone but may not be able to afford or really want a desktop PC. Guess for those people their updates are coming over-the-air, at a brick and mortar, or not at all. Hmmmm...wonder which way is cheapest and most convenient?
Anyway, we are hiring. Check out our Jobs Page but don't be overly fussy about the exact job description. We are hiring in many groups across the organization and if you have significant experience and/or expertise in Java, Oracle, Weblogic, Solaris, IP/SS7 networking, technical writing and even product marketing our recruiter would probably like to talk to you.
Just like the Jesus Jones song says, "Right here, right now, there's no other place I want to be."
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