There are few things any sadder than wasted potential not realized. Microsoft's very juicy, lovely Surface effort, like many GM show cars, was nearly an example of missed opportunity and waste, but fortunately Apple seems to have "gotten" it and they threw in a little Cupertino magic twist - they added mobility making for a very compelling device.
Read Dave Ginsburg's post on this topic on TMCnet here.
We started The CSR in March 2009 to chat about customer support and other challenges facing the mobile industry. Who’s “we”? Employees of InnoPath Software of course, champions of enabling Tier-1 carriers the opportunity to offer better customer support to end users so that their phones can work the way they were meant to.
Jason Lackey - Demo/Web Guy, Device Fan at InnoPath Software