The industry is both delighted by the rise of the smartphone (or as some like Om Malik or Rob Glaser are calling them, the superphone) and horrified. They are delighted because they bring people into the stores, they create a lot of excitement (iPhone, Moto Droid) and they help keep subscribers. The service providers are also horrified - they are horrified because smartphones cost more to support and are hard on their wireless networks.
RCR Wireless recently interviewed our Dave Ginsburg on how InnoPath is helping the carriers sleep better at night. You can watch the interview here.
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